Frequently Asked Questions

To maintain compatibility, disable future printer updates. For setup assistance, consult our illustrated guide or reach out to us for further assistance.

When the "Used or Refilled" warning appears, indicating the cartridge has been used or refilled, simply press OK to proceed with printing.

If a "Supply Problem" occurs, indicating a communication issue with the supplies, press Hide, then open and close the front cover to attempt reconnection.

Yes, you can continue printing by pressing the "OK" button when the "Cartridges Very Low" message is displayed.

When the "Used or Refilled" warning appears, indicating the cartridge has been used or refilled, simply press OK to proceed with printing.

If a "Supply Problem" occurs, indicating a communication issue with the supplies, press Hide, then open and close the front cover to attempt reconnection.

Yes! Every cartridge is equipped with an advanced smart chip that monitors toner usage in real time. It provides precise ink-level alerts on your printer display/computer (just like OEM chips), so you’ll never run out of ink unexpectedly.

Please follow the on-screen instructions: Reinsert the cartridge into the correct slot until you hear a "click" sound, then close the cover properly.

Yes! Every cartridge is equipped with an advanced smart chip that monitors toner usage in real time. It provides precise ink-level alerts on your printer display/computer (just like OEM chips), so you’ll never run out of ink unexpectedly.

Please follow the on-screen instructions: Reinsert the cartridge into the correct slot until you hear a "click" sound, then close the cover properly.

This is a standard manufacturer reminder—just click "Continue" (functionality remains unaffected). Our chips are pre-updated to bypass firmware locks. Includes a step-by-step setup guide, and our 24/7 support team can assist via video call if needed.

To resolve the issue, open and close the printer cover or power cycle the device to reset it; if the problem persists, try a different chip version or test with another printer, or as a last resort, replace the chip battery.